Digital Wallet FAQ

How safe and secure is paying with a digital card?

When you make a purchase, Apple Pay* and Google Pay* use a device-specific account number and unique transaction code to process the payment. Your card number is never stored on your device or the device's servers, and when you pay, your card numbers are never shared with merchants. Your most recent purchases are kept in the Wallet App for your convenience, but that’s as far as it goes.

** Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google Inc.

How do I pay using my digital wallet?

With your device, you can pay in stores that accept contactless payments. Just look for one of the above symbols at checkout. Hold your device near the reader. A subtle vibration and beep will confirm the transaction is complete. Here is a breakdown of how the transaction is processed in seconds.

Is digital wallet free to use?

Chain Bridge Bank provides Apple Pay and Google Pay for your debit card as a free service. Your wireless carrier may apply service charges for using Digital Wallet, depending on your mobile data plan.

** Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google Inc.

Can I use multiple cards in digital wallet?

You can add up to eight eligible Chain Bridge Bank cards to Digital Wallet. After you add cards to Digital Wallet, you can change your default card, update your information or remove a card.

How do I pay with a different card other than my default?

To pay with a different card instead of your default card, hold your device near the reader. When your default card appears, tap it, then tap the one that you want to use.

Where do I view my transactions?

When you view your card in Digital Wallet, you’ll see the last transaction for each debit card. To view more transactions, tap the information icon on the card and navigate to the transactions tab. All transactions will show up on your statement and in online banking along with purchases not made with Digital Wallet.

What if my device and/or my card is lost or stolen?

Enjoy the peace of mind that your debit card is monitored by our round-the-clock fraud detection system. If your card is lost or stolen, navigate to your card in Digital Wallet, tap the information icon and tap "Contact Chain Bridge Bank." We will cancel the card, reimburse any fraudulent expenses that are reported in accordance with guidelines and order a new card for you. You should also be sure to log in to the CBB Mobile App and select the "Manage Debit Card" option to freeze or cancel your debit card.

** Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google Inc.

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^{*Apple Pay is a trademark of Apple Inc. Google Pay is a trademark of Google Inc.}